About us

The Public Innovation Laboratory (LIP) is an interdisciplinary initiative that, since 2013, contributes to improve the quality of services that public organizations offer to citizens.

Led by the Center for Public Policy and the School of Design of the Pontificia Universidad Católica de Chile, the LIP articulates the participation of academics, professionals and students in service design projects in the public sphere.

Based on user-centered methodologies, the LIP involves all relevant stakeholders in the redesign of a service. It develops co-creation processes with agents and users that achieve better proposals, at lower cost, and that are feasible to be implemented.

The products, services, methodologies and learning developed by the LIP are made available to public organizations, forming an open resource bank for free use by citizens.


The methodology of the Public Innovation Laboratory seeks to apply the tools of services design to the solution of public problems. It is based on the Double Diamond created by the Design Council, adding a third diamond that allows adapting the design process to the specificities of the design and implementation of public policies.

The figure of the diamond represents a process that is based on the initial divergence of thought, which allows us to explore a large number of different ideas and points of view and the subsequent convergence of it, insofar as the findings or solutions are selected that best respond to the challenge to be addressed. The process is iterative, testing and discarding ideas permanently, considering co-creation as a transversal element from the Define step forward.




Re define problem

Design order



Beta solution

Pilot plan



Public policy

Implementation plan


  1. RedActiva: Is a public-private initiative that encourages the autonomy and independence of the elderly, facilitating and stimulating their movement around the city through a system of urban devices that give access to different features and benefits.
  2. 502 Laboratory: Exploratory research about the causes and possible solutions of the public transport cost evasion.
  3. DOM online: Redesign and revision of the services provided by the Municipal construction office.
  4. FONDART: Redesign of the national fund for the development of culture & arts.
  5. Chile compra: personnel training with the aim to install capabilities related to innovation in services.
  6. II version of different challenges:
    • “Public innovation: my square garden is my garden”.
    • “Financial education contest”.
    • “Public innovation: walking cities.
    • “Public innovation: clean sidewalks